The web pages of Info Bank contain important basic information for immigrants on the functioning of society and opportunities in Finland.
The service was produced as part of the Open Learning Centre project (in 2001-2003) which was coordinated jointly by the International Cultural Centre Caisa and Helsinki City Library. The project was funded by City of Helsinki and the European Social Fund. In 2005, the Info Bank was turned into a nationwide service. The website now contains essential information relating to the whole country as well as local information on Helsinki, Kuopio, Rovaniemi, Turku, Tampere and the Kainuu Region. At the moment, the service is sponsored by the Ministry of the Interior, the Ministry of Education and Culture and the participating cities.
Welcome to Rovaniemi!
This listings of services below is available to immigrants living in Rovaniemi and people who work with them. First, you will find the services needed when taking care of essentials. In addition to basic details, website addresses are provided where readers can find additional information.
For more information, this brochure
to immigrants living in Rovaniemi includes more useful information for example about schools and health services.
Rovaniemi Immigration Office
The Rovaniemi Immigration Office provides support for integration, prevents marginalisation and aims to increase equality and understanding among different ethnic and cultural groups in Rovaniemi. The Immigration Office draws up integration plans and guides to services. It also provides information and advice as well as various social services for immigrants. The Immigration Office also organises language interpreting services and training where necessary. The Immigration Office works together with other official agencies and organisations.
Immigration Office (Maahanmuuttajatoimisto),
Address: Postikatu 1, 4th floor,
OPEN: Mon-Fri 8.00 am - 4.00 pm
Emergencies: Tues 1.00 pm - 3.30 pm, Thur 1.00 pm - 3.30 pm
tel. +358 (0)16 322 3087, +358 (0)16 322 3088, +358 (0)50 597 1122
fax +358 (0)16 322 2828
If Rovaniemi has been confirmed as your new place of domicile, you will require a valid travel document and a temporary residence permit. The police can issue these documents.
Address: Hallituskatu 1A
tel. switchboard +358 (0)71 876 0321
Police customer service: Mon-Fri 7.30 am - 4.15 pm, tel. +358 (0)71 876 6237
For more information: please visit www.poliisi.fi
Local register office
People living in Finland for over a year are registered in the national Population Information System. The local register office handles this registration. Citizens of EU Member States must bring their passport or an official photo ID and official registration certificate as an EU resident. People from outside the EU must have a valid travel document and residence permit. Other documents that may be required for registration include legalised marriage certificates and children's birth certificates.
Rovaniemi Register Office (Maistraatti)
Address: Hallituskatu 5 C
OPEN: Mon-Thur 9.00 am - 2.00 pm, Fri 9.00 am - 4.15 pm
For more information: please visit www.maistraatti.fi
If you are looking for work in Rovaniemi, it's worth contacting the Employment and Economic Development Office (EED Office). The EED Office can give you information on orientation and Finnish language classes for new residents, as well as providing details of jobs and vocational training opportunities, the labour market and various careers. EU and EEC nationals and their family members, as well as holders of long-term residence permits and people who have held a long-term residence permit in another EU Member State, can register as jobseekers.
EED Office (Työ- ja elinkeinotoimisto)
Address: Valtakatu 16
tel. +358 (0)10 19 4073, +358 (0)10 6040 073
fax +358 (0)10 6046 642
Customer service: Mon-Fri 9.00 am - 3.45 pm
National Help Line (Työlinja): Mon-Fri 9.00 am - 6.00 pm, tel. +358 (0)10 194 904
For more information: please visit www.mol.fi
Kela - The Social Insurance Institution of Finland
Kela provides financial support to people in various situations. People moving to Finland permanently generally become part of the Finnish social welfare system and can receive benefits from Kela from the time they come to this country. A residence permit of at least one year is required in order to receive benefits.
Address: Hallituskatu 20, 96100 Rovaniemi
Pulkamontie 6, 96900 Saarenkylä
OPEN: Mon-Fri 9.00 am - 4.00 pm
For more information: please visit www.kela.fi
Social Service Help Centre/The adult social work service for young people and adults
The immigration Office is one part of the Social Service Centre. Other social services available include adult social work, income support, employment services and services for people with physical and mental disabilities. Services for families include day care, family counselling centres and child protection.
Address: Rovakatu 1, P.O.Box 8216
INFO tel. +358 (0)16 322 6701
OPEN: Mon-Fri 8.00 am - 4.00 pm
These services listed below are highly recommended if support, information and help for everyday matters are needed.
A multicultural meeting place MoniNet
MoniNet is a multicultural centre where people can use the internet, meet and get advice and assistance for various situations and problems. MoniNet offers information and services for people, groups and organisations who deal with immigrants in their work as well as employers, students, volunteers, and others interested in multiculturalism. You will find plenty of useful information and links on the MoniNet website.
Address: Postikatu 1, 4th floor
tel. +358 (0)40 5596 564
OPEN: Mon - Fri 9.00 am - 4.00 pm
For more information: please visit www.moninet.rovala.fi
The Verso Partnership Project
The Verso project provides support for new immigrants settling in the area, including Finnish language instruction and service guidance helping to develop skills to cope in society and early settling process (for example to find jobs or suitable courses). The project also organises activities for people who are not in the workforce (housewives, young people, the eldery and disabled people). The Verso project is a partnership project between the Immigration Office and MoniNet.
Address: Postikatu 1, 4th floor
For more information: please see the Verso Partnership Project-document below.
Home Buddies are volunteers who help new immigrants get acquainted with life in Finland while learning about new cultures themselves. If you are interested in volunteering for the Home Buddies programme or finding out more about it, please contact: tel. +358 (0)40 351 6925, +358 (0)400 695 037.
Immigration work by the Rovaniemi Evangelical Lutheran parish
The Rovaniemi parish offers support and counselling services for immigrants. The parish also organises various events and activities which immigrants are welcome to participate in.
Address: Rauhankatu 70, P.O. Box 8104
tel. +358 (0)16 335 511
Deacon Marja Posio, tel. +358 (0)40 564 4639
For more information: please visit www.evl.fi/srk/rovaniemi